Introduction

These Terms and Conditions apply to all services provided by MAI Solutions. By using this website or engaging our services, you agree to these terms.

If you do not agree, you should not use the website or proceed with any services.

About MAI Solutions

MAI Solutions operates as a sole trader providing web design, hosting, and related digital services for service based businesses.

Services may be provided to clients based in the UK and internationally.

Services

MAI Solutions provides services including but not limited to.

• Website design and build

• Website planning and structure

• Fully managed website hosting and support

• SEO foundations and related setup services

• Google Business Profile setup and optimisation

The exact scope of services is agreed before work begins, either in writing, via the website calculator, or through direct communication.

Payments

Payments may include.

• One off setup or build fees

• A 50% deposit through Stripe before work starts, with the balance due on launch

• Ongoing monthly hosting or support fees

Invoices must be paid by the due date stated. Failure to pay may result in suspension of services until payment is received.

Refunds

Refunds are handled on a case by case basis.

Once work has started, refunds are not guaranteed. Time spent, planning work, and completed deliverables may be deducted from any refund offered.

Ongoing services are billed in advance and are non refundable once the billing period has started.

Website Ownership and Licensing

The domain name and accounts are in the client's name from day one. While a website is on managed hosting, the Framer project stays in the MAI Solutions account and the client has the right to use the finished website.

After 3 months of managed hosting, the Framer project can be transferred to the client's own Framer account free of charge. A transfer fee applies before then. Offers with a stated minimum term set their own transfer terms on the offer page.

If managed hosting is cancelled, the client can transfer the website under these transfer terms, or the website will be taken offline.

Website Access and Platform Limitations

Websites built by MAI Solutions may be created using specific platforms or systems which are not directly transferable to other providers without rebuilding. MAI Solutions is not responsible for compatibility with third party platforms if a client chooses to move away from the managed service.

Where a website is transferred to a client’s own account or platform, MAI Solutions is not responsible for setup, configuration, or ongoing operation unless separately agreed in writing.

Hosting and Ongoing Support

Every active website is either on managed hosting with MAI Solutions or self hosted by the client on their own Framer account.

Managed hosting includes keeping the website live, security, standard technical administration, support, and small edits within reason, with a reply usually the same working day. Larger changes and additions are quoted as one-off paid work. Clients do not receive platform or admin access unless explicitly agreed.

The client remains responsible for requesting and paying for any changes beyond small edits.

If hosting payments stop, the website may be taken offline until the account is brought up to date.

Client Responsibilities

Clients are responsible for.

• Providing accurate information

• Reviewing and approving content

• Ensuring they have the right to use any text, images, or materials supplied

MAI Solutions is not responsible for issues caused by incorrect or incomplete information provided by the client.

Performance and Results

MAI Solutions does not guarantee specific outcomes, performance levels, search rankings, traffic, or financial results.

All services are provided using reasonable care and professional judgement, but outcomes depend on many factors outside our control.

Limitation of Liability

To the maximum extent permitted by law, MAI Solutions will not be liable for.

• Loss of profits or revenue

• Loss of data

• Business interruption

• Indirect or consequential losses

Our total liability for any claim will not exceed the total fees paid by the client for the relevant service.

International Clients

For international clients, these Terms and Conditions still apply. Services are governed by the laws of England and Wales.

Any disputes will be handled under UK jurisdiction unless otherwise agreed in writing.

Termination

Monthly hosting and support plans can be cancelled at any time by telling MAI Solutions in writing. Cancellation applies from the end of the current billing period. Offers with a stated minimum term apply that term.

Outstanding payments must be settled before termination takes effect. Access to services may be withdrawn once termination is complete.

Changes to These Terms

MAI Solutions may update these Terms and Conditions from time to time.

The latest version will always be available on this website and applies from the date it is published.

Contact

If you have any questions about these Terms and Conditions, please contact MAI Solutions via the Contact page.